MMShopingMall – Refund & Return Policy
At MMShopingMall, we value your trust and aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we’re here to assist you. Please review the policy below.
- Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
Product must be unused, undamaged, and in original condition
All tags, packaging, and accessories must be included
Return request must include order details and reason
Products that are used, damaged, or altered after delivery are not eligible.
- Refunds
Once we receive and inspect your returned item, we will update you about the refund status.
If your return is approved:
Refund will be issued within 5–7 business days
Refund will be sent to your original payment method
Delivery/shipping charges are non-refundable
- Exchange Policy
Exchange requests must be made within 7 days
You can exchange for another size, color, or product depending on availability
Exchange shipping charges may apply
- Non-Returnable Items
These items cannot be returned or refunded:
Used or damaged products
Beauty, skincare, and hygiene items
Undergarments
Personalized/custom items
Clearance or sale items
- Wrong or Damaged Items
If you receive a wrong, defective, or damaged item:
Contact us within 48 hours of receiving your order
Share your order number and clear photos/videos of the issue
We will arrange a replacement or refund promptly.
- Order Cancellation
Orders can be cancelled before shipment only
Once dispatched, cancellation is not possible
- Contact Us
For refunds, returns, exchanges, or any support, feel free to contact us:
📞 0310-4455660
📧 info@mmshopingmallco.online
🌐 MMShopingMall Customer Support